Refund Policy
RETURNS & EXCHANGES:
Return Window
We accept returns within 2 days of delivery. Returns requested after 2 days will not be accepted.
Wrong Item / Defective Product / Missing Accessories
- Full return with 100% refund to your original payment method
- We arrange reverse pickup at no charge
- Please share an unboxing video or photos at the time of raising your request
Tip: We recommend recording a short unboxing video — it is the fastest way to resolve any issue
Damaged in Transit
- Inspect the box before accepting delivery
- If the packaging looks damaged or tampered with, refuse the delivery
- If you have already accepted and then notice damage, report it within 48 hours with photos and unboxing video
- We will arrange a full refund or replacement and cover the reverse pickup
Change of Mind
- Accepted within 2 days of delivery
- Watch must be completely unworn and unused
- All original packaging must be intact — box, tags, warranty card, straps, and accessories
- No scratches, marks, or signs of use
- Strap must not have been adjusted, sized, or pin-removed
- Refund will be issued as a Credit Voucher valid for 12 months
- Cash refunds are not available for change-of-mind returns
Exchanges
- Accepted within 2 days of delivery, subject to stock availability
- Exchange allowed for same or higher-value item only
- If the new item costs more, you pay the difference
- Only one exchange allowed per order
- Exchanges not accepted on sale or clearance items
- The original watch must meet all return eligibility conditions
Not Eligible for Return
- Products with signs of wear, use, scratches, or alteration
- Tags, seals, or warranty card removed
- Strap adjusted, sized, or modified
- Sale or clearance items
- Customised or engraved items
- Smartwatches / wearables (unless manufacturing defect)
How to Raise a Request
- Log in to hourstudio.in and go to My Orders
- Select the order, choose Return or Exchange, upload photos and unboxing video, and select your reason
- Our logistics partner will schedule a reverse pickup
- Track your return and refund status in real time from your account
REFUNDS:
Wrong / Defective Item or Transit Damage
- 100% refund to original payment method
- Processed within 7–10 business days after we receive and inspect the product
- Valid proof (photos and unboxing video) must be submitted at the time of raising the request
Change-of-Mind Return
- Credit Voucher issued within 7-10 business days of return and quality check
- Valid for 12 months from date of issue
Order Cancelled Before Dispatch
- 100% refund to original payment method within 7–10 business days
Payment Failure / Double Deduction
- Typically auto-reversed by your bank within 7–10 business days
- If unresolved, contact our helpline and we will coordinate with the payment gateway
CANCELLATIONS:
Before Dispatch
- Cancel any time before dispatch — no questions asked
After Dispatch
- Orders cannot be cancelled once dispatched
Cancellation by Hour Studio
We reserve the right to cancel orders in case of pricing errors, fraud detection, stock unavailability, or undeliverable address. You will be notified immediately and refunded in full within 7–10 business days.
Notes:
Manufacturer Warranties
Brand warranties are separate from this return policy and are governed by the respective watch brand.
Policy Updates
We reserve the right to update this policy. Changes will be communicated via email and updated on the website at least 7 days in advance.
Dispute Resolution
All disputes are subject to the exclusive jurisdiction of courts in Chandigarh, India.
For help, reach us at hello@hourstudio.com or call our Customer Helpline 8448760135
Mon – Fri, 10 AM – 6:30 PM IST